CRM

Our capabilities to deliver top notch services to our clients through our global product partnership and local market understanding. Our CRM solution is a consolidated platform to manage and improve customer experience and business action through a consolidated 360 unified view, in-built reporting tool for dynamic reporting and custom dashboard with REST API’s for easy third-party integration.Our CRM comprises of various modules that fit into the customer acquisition journey of organizations.

CRM MODULES

  1. SALES MODULE –Manages your sales process from lead generation to sales. It helps in sales tasks and activities,pipeline, quotes, salestargets and forecast.
  2. CAMPAIGN MANAGEMENT –Generate leads from different sources and channels.Its integration with your e-mail exchange, social media channels and SMS gateway gives you the opportunity to do seamless campaign with guaranteed results.
  3. SERVICE MANAGEMENT –The understanding that customers can arrive from any channel gives the ability to manage and interact through all channels. Our service management gives the opportunity to engage customers across all available non voice channels in an automated and seamless manner.
  4. DEBT COLLECTION –Track your payment and collectioncyclewith standardized communication to customers across different channels. The ability to automate Promise To Pay through definite notification and visibility to collections activities is one of the strengths of our solution.
  5. SURVEY MODULE –The need to constantly engage customers through feedback and market survey cannot be over emphasized. You will be able to carry out yourMarketing research and CSAT surveysfrom oursolution. It is CATI & CAPI ready.
  6. INVENTORY & PURCHASE –Manage your Inventory, warehouse and generate purchase order based on stock flow. It has capability to manage multiple warehouse with strong audit trail across different locations. It manages the entire procurement, inventory and stock cycle.

Previous Next
Close
Test Caption
Test Description goes like this